ThreeTel Privacy Policy

1. Introduction

This Privacy Policy governs how ThreeTel collects, maintains, uses, and discloses information collected from users of our website, customer portal, and services. This policy applies to the website and to all products and services offered by ThreeTel.

2. Personal information we collect

We may collect personal information from customers and website users in a variety of ways, including when you:

• visit our website or portal
• place an order
• request number porting or activation
• fill out a form
• contact customer support
• submit a payment
• open or respond to a ticket or inquiry

Depending on the service or request, we may collect information such as:

• name
• email address
• billing address and shipping address
• telephone number
• payment-related details
• service address
• account credentials and support communications

You may browse some parts of our website anonymously. However, certain services cannot be provided unless you supply the required information.

3. Non-personal and technical information

Whenever users interact with our website or portal, we may collect non-personal or technical information such as:

• browser type
• device type
• operating system
• IP address
• internet service provider information
• pages visited and session activity
• referring website or campaign source

This information helps us understand usage trends, improve performance, diagnose issues, and enhance user experience.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, enhance security, and analyze website traffic.

• Your browser may allow you to refuse or delete cookies.
• If cookies are disabled, some parts of the website or portal may not function properly.

5. How we use collected information

We may use your information for purposes including:

• providing and managing telecom services
• activating accounts and processing orders
• processing billing and payments
• providing customer service and technical support
• responding to support requests, tickets, and inquiries
• improving our website, products, and services
• sending invoices, service notices, account alerts, and operational emails
• sending promotional emails where you have consented or where permitted by law
• monitoring usage, fraud prevention, and maintaining security

6. Payments and transaction processing

We may use trusted third-party payment providers to process card payments and related billing activity. Payment information may be collected and processed by those providers in accordance with their security procedures and privacy policies.

We do not sell your payment information. Where possible, sensitive payment details are handled through secure third-party payment systems.

7. How we protect your information

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

• secure website connections and encrypted data transfer where appropriate
• restricted access to account and customer information
• security controls for payment and account systems
• reasonable procedures for system monitoring and incident handling

8. Sharing of information

We do not trade, sell, or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary with:

• payment processors and billing providers
• telecom carriers, number porting partners, and infrastructure providers
• technical, hosting, email, fraud-prevention, or support service providers
• affiliates or contractors assisting in service delivery
• regulators, emergency service-related providers, law enforcement, or legal authorities where required by law

We may also share aggregated or non-identifiable information for analytics, reporting, or business improvement purposes.

9. Third-party websites and services

Our website may contain links to third-party websites, tools, or services. Those sites and services may have their own privacy policies and practices. We are not responsible for the content, policies, or conduct of third-party websites or providers.

10. Data retention

We retain personal information for as long as reasonably necessary to provide services, manage accounts, meet legal, tax, accounting, fraud-prevention, dispute-resolution, and regulatory requirements, and enforce our terms.

11. Your choices and rights

Subject to applicable law, you may request to:

• access certain personal information we hold about you
• correct inaccurate or outdated information
• update account and contact details
• opt out of certain promotional communications

Some information may still need to be retained for legal, regulatory, billing, security, or legitimate business reasons.

12. Emails and communications

We may use your email address and phone number to send account-related communications such as invoices, order confirmations, service alerts, support responses, security notices, and other important operational messages.

If you opt in to marketing communications, you may also receive updates, promotions, and company news. You can unsubscribe from marketing emails using the unsubscribe option included in those messages where applicable.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date on this page. Your continued use of our website or services after an updated version takes effect means you accept the revised policy, subject to any applicable legal rights.

14. Your acceptance of this policy

By using our website, customer portal, or services, you confirm your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

15. CCTS information

The Commissioner for Complaints for Telecom-television Services (CCTS) is an independent agency that helps resolve certain complaints from individual and small business retail customers regarding telecommunications services.

If you have an issue with your service, please contact us first so we can try to resolve it directly. If the issue remains unresolved and your complaint falls within the CCTS scope, the CCTS may be able to assist you.

16. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Email: support@threetel.com
• Phone: 416-800-0345
• Website: https://www.threetel.com