Frequently asked questions

ThreeTel is a modern home phone service that works over your internet connection, giving you clear, reliable calling across Canada.

Setup is plug-and-play. Connect the adapter to your internet router, then plug in your home phone. Most customers are up and running in about 5–10 minutes.

You’ll need a stable internet connection, a router, and a standard home phone (corded or cordless). If you’re using a ThreeTel adapter, simply connect it to your router and phone.

Yes. You can transfer (port) your current number to ThreeTel. We’ll guide you through it and may ask for your current provider details (such as account number and service address) to complete the transfer.

In most cases, your existing service stays active until the transfer completes. We’ll let you know if any action is needed to avoid interruptions.

Yes. If your home phone system supports multiple handsets, you can use them as normal. Many cordless phone systems work perfectly with ThreeTel.

Yes. Just update your service address (important for 911) and reconnect the device at your new location.

Yes. ThreeTel includes 911 service. You’ll be asked to register your service address so emergency responders can be dispatched to the correct location.

Because ThreeTel works over the internet, calling may be unavailable during an internet outage. During a power outage, service may also stop unless your modem/router and adapter have backup power (UPS). We recommend keeping a mobile phone as backup.

Call quality depends on your internet connection. For best results, use a stable connection and place the adapter close to your router. If you have any issues, we’ll help you troubleshoot.

Many ThreeTel plans include calling within Canada and the United States. Your exact calling coverage is shown on the plans page and at checkout.

Yes. We ship to most locations across Canada. Shipping costs (if applicable) are shown clearly at checkout.

ThreeTel offers simple plans. You can change or cancel based on your selected term. If you need help, contact support and we’ll guide you.

Billing is automatic based on your plan. You’ll see all charges clearly at checkout. If you need receipts or help with billing, our team can assist.

ThreeTel includes popular calling features like voicemail, call waiting, call forwarding, caller ID / call display, caller ID blocking, speed dial, call transfer, and voicemail-to-email (availability may vary by setup).

Visit our Contact page to reach us by email, phone, or WhatsApp. We’re happy to help with setup, porting, or troubleshooting.